DISCLAIMER
Disclaimer
Use of www.REMARK304.com constitutes acceptance of these Terms and Conditions in their state at the date and time of usage.
REMARK304 reserves the rights to change these Terms and Conditions at any time by posting changes online without notice. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.
* Federal and state law may prohibit the removal, modification or rendering of any device affecting vehicle emissions or state regulated decibel limits. It is the customer’s responsibility to be aware of federal, state and local laws.
User assumes all cost and risks associated with purchase and installation of aftermarket components. REMARK304 is not responsible for any fees, fines, or any type of penalties you have received from any authority.
Prices, materials, design, specifications and part numbers are subject to change without notice. If there is any specific application question, please contact REMARK304 before purchasing to verify application/ fitment. Using parts not intended for an application can result in breakage and is not recommended.
Warranty
No warranty whatsoever will be valid if the defect was caused by abuse, negligence and/or mishandling. That includes weather conditions, natural disasters, any road/off-road conditions, and any accidents/collision you were part of.
- Defective items only applies to our warranty, wear and tear (the damage that happens to our product in ordinary use) does not apply to our lifetime warranty. Please contact for further information.
- Improper installation or misuse of the product may lead to failure and damage to both product and vehicle. The user assumes all responsibility. For assistance, please contact REMARK304 or licensed dealers.
User assumes all cost and risks associated with purchase and installation of aftermarket components. REMARK304 is not responsible for any fees, fines, or any type of penalties you have received from any authority.
- Limited Warranty only applies with the first year of owning the product from date.
- Customer is fully responsible for all orders.
- Buyers are responsible for all return shipping fees.
Orders and shipping
All orders received will be processed within 1-3 business days, if the item is in-stock. Orders received on the weekend will be fulfilled next business days. Shipping will be arranged by the most economical method, usually USPS, UPS or FedEx. WE DO NOT SHIP TO PO BOX OR APO/FPO.
All back-ordered items or pre-ordered items will be processed within 1-3 business days, WHEN the products arrive at the shipping facility. Inventory status is listed on the product page at time of purchase. This status is not a guarantee as inventory may change quickly and unexpectedly.
All orders over $500 are shipped insured, and we add additional direct signature REQUIREMENT (known as DSR). DSR is to help ensure you receive your order and it is not lost nor stolen before you receive it. Anyone at the delivery address can sign for the package. If no one is able to receive and sign for the shipment, it will not be delivered, and another delivery attempt will be made. Once mutliple delivery attempts are made and are unsuccessful, the package will be returned to sender. At that point, the purchaser would be responsible for return shipping and cost of re-shipment.
- Tracking info. is emailed when shipping labels are created. You will be sent an email with tracking information once product(s) are shipped. Please track and be aware of delivery dates. Any shipments that are refused or undeliverable for any reason are subject to additional costs which are the sole responsibility of the purchaser. If needed we can redirect the package to a local hub/ store for pickup. To initiate this, please email sales@remark-usa.com.
- Each order is carefully checked and packed before given to the carrier. If you receive an incorrect product or part, contact us immediately, and proper actions will be taken to resolve the matter. Should you receive a package that appears to be damaged, please inspect in the presence of the carrier before signing. Take photos of damaged packaging, and damaged products. DO NOT install. DO NOT discard any of the packaging or packaging materials. All claims for damages and/ or loss must be made immediately to the carrier and REMARK within 5 days. REMARK will ship you replacement item(s) after the claim has been processed and resolved. If the items is no longer available, a refund will be issued for the item(s).
- Order Not Received - If you have not received your order, please check with all persons in your household, and check tracking to confirm it was delivered. If you live in a multi-unit complex, please check with your leasing office, front desk, mail room, etc... to ensure package was not delivered there.
Please contact us immediately if tracking shows delivered and you have not received your shipment. We will then contact carrier on your behalf and they will initiate a shipping/ delivery investigation. This may take days or even weeks. Please understand that we are not the carrier, and are not responsible for delivery. Nor do we have any control over transit or delivery.
If after carrier investigation, the carrier determines the package was delivered correctly, then REMARK304 is not responsible for a reimbursement or replacement product(s). We are not responsible for any missing or stolen product(s) from your property, nor any delivery errors by carrier. Packages missing from the stated address is the customers responsibility.
Order Cancellation
All cancellations are subject to a 3% fee on the total purchase price. This fee will be subtracted from the refund amount. All issued refunds may take several business days to process due to processing by each financial institution.
All cancellation requests must be emailed to sales@remark-usa.com. This is to ensure we have a record of correspondence regarding any changes to an order. We do not modify orders over telephone, chat, messenger, etc... only via email to sales@remark-usa.com. If you do not receive a response within 1 business day, please feel free to reach out to us via other methods of contact.
Duties and Taxes
REMARK304 is never responsible for CUSTOMS DUTY transported across international borders. Any shipping company has the rights to hold your purchased goods for Customs Duty. Customers must pay the Duty before retrieving the goods. Remark has no control over Customs Duty, and it is different from SALES TAX.
Will Call
Will calls and pick ups are available upon prearranged terms.
Order will only be released to billing name on the invoice. Proper identification will be required upon arrival. NO EXCEPTIONS.
Please contact REMARK304 for further inquiries.
Will Call Address:
REMARK
16872 Hale Ave.
Ste A
Irvine, CA 92606
Return and Refund
Click Here to read full Return Policy
Privacy Policy
The information you provide is kept confidential and is used to process orders but not limited to sweepstakes, contests, giveaways and other REMARK304 affiliated promotions. REMARK304 does not sell any customer information to 3rd party sources. The information provided is for the sole purpose of REMARK304 use. Any registered consumer has ON DEMAND access to his information and the possibility to opt out. Please use the Contact Tab on our website.
Use of www.REMARK304.com constitutes acceptance of these Terms and Conditions in their state at the date and time of usage.
REMARK304 reserves the rights to change these Terms and Conditions at any time by posting changes online without notice. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.
- You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.
- This site and the information, names, images, pictures, logos included are displayed without warranty or guarantee. While REMARK304 will attempt to keep all information as up to date as possible, we hold no responsibility for any inaccuracies found within the data.
- REMARK304 takes no responsibility for the content, validity or security of external Internet Sites linked from this website.
- REMARK304 is committed to providing a reliable, useful and safe web experience. While all measures are taken by REMARK304 to reduce errors, downtime or risk of virus or other digital security issues, REMARK304 hold no responsibility for any damages, loss of data or other problems that arise from using this website. Use of the website and corresponding acceptance of these Terms and Conditions means accepting a “use at your own risk” policy.
- REMARK304 may change or withdraw any part of www.REMARK304.com, or may refuse you access to the web site at any time if we consider it necessary.
* Federal and state law may prohibit the removal, modification or rendering of any device affecting vehicle emissions or state regulated decibel limits. It is the customer’s responsibility to be aware of federal, state and local laws.
User assumes all cost and risks associated with purchase and installation of aftermarket components. REMARK304 is not responsible for any fees, fines, or any type of penalties you have received from any authority.
Prices, materials, design, specifications and part numbers are subject to change without notice. If there is any specific application question, please contact REMARK304 before purchasing to verify application/ fitment. Using parts not intended for an application can result in breakage and is not recommended.
Warranty
No warranty whatsoever will be valid if the defect was caused by abuse, negligence and/or mishandling. That includes weather conditions, natural disasters, any road/off-road conditions, and any accidents/collision you were part of.
- Defective items only applies to our warranty, wear and tear (the damage that happens to our product in ordinary use) does not apply to our lifetime warranty. Please contact for further information.
- Improper installation or misuse of the product may lead to failure and damage to both product and vehicle. The user assumes all responsibility. For assistance, please contact REMARK304 or licensed dealers.
User assumes all cost and risks associated with purchase and installation of aftermarket components. REMARK304 is not responsible for any fees, fines, or any type of penalties you have received from any authority.
- Limited Warranty only applies with the first year of owning the product from date.
- Customer is fully responsible for all orders.
- Buyers are responsible for all return shipping fees.
Orders and shipping
All orders received will be processed within 1-3 business days, if the item is in-stock. Orders received on the weekend will be fulfilled next business days. Shipping will be arranged by the most economical method, usually USPS, UPS or FedEx. WE DO NOT SHIP TO PO BOX OR APO/FPO.
All back-ordered items or pre-ordered items will be processed within 1-3 business days, WHEN the products arrive at the shipping facility. Inventory status is listed on the product page at time of purchase. This status is not a guarantee as inventory may change quickly and unexpectedly.
All orders over $500 are shipped insured, and we add additional direct signature REQUIREMENT (known as DSR). DSR is to help ensure you receive your order and it is not lost nor stolen before you receive it. Anyone at the delivery address can sign for the package. If no one is able to receive and sign for the shipment, it will not be delivered, and another delivery attempt will be made. Once mutliple delivery attempts are made and are unsuccessful, the package will be returned to sender. At that point, the purchaser would be responsible for return shipping and cost of re-shipment.
- Tracking info. is emailed when shipping labels are created. You will be sent an email with tracking information once product(s) are shipped. Please track and be aware of delivery dates. Any shipments that are refused or undeliverable for any reason are subject to additional costs which are the sole responsibility of the purchaser. If needed we can redirect the package to a local hub/ store for pickup. To initiate this, please email sales@remark-usa.com.
- Each order is carefully checked and packed before given to the carrier. If you receive an incorrect product or part, contact us immediately, and proper actions will be taken to resolve the matter. Should you receive a package that appears to be damaged, please inspect in the presence of the carrier before signing. Take photos of damaged packaging, and damaged products. DO NOT install. DO NOT discard any of the packaging or packaging materials. All claims for damages and/ or loss must be made immediately to the carrier and REMARK within 5 days. REMARK will ship you replacement item(s) after the claim has been processed and resolved. If the items is no longer available, a refund will be issued for the item(s).
- Order Not Received - If you have not received your order, please check with all persons in your household, and check tracking to confirm it was delivered. If you live in a multi-unit complex, please check with your leasing office, front desk, mail room, etc... to ensure package was not delivered there.
Please contact us immediately if tracking shows delivered and you have not received your shipment. We will then contact carrier on your behalf and they will initiate a shipping/ delivery investigation. This may take days or even weeks. Please understand that we are not the carrier, and are not responsible for delivery. Nor do we have any control over transit or delivery.
If after carrier investigation, the carrier determines the package was delivered correctly, then REMARK304 is not responsible for a reimbursement or replacement product(s). We are not responsible for any missing or stolen product(s) from your property, nor any delivery errors by carrier. Packages missing from the stated address is the customers responsibility.
Order Cancellation
All cancellations are subject to a 3% fee on the total purchase price. This fee will be subtracted from the refund amount. All issued refunds may take several business days to process due to processing by each financial institution.
All cancellation requests must be emailed to sales@remark-usa.com. This is to ensure we have a record of correspondence regarding any changes to an order. We do not modify orders over telephone, chat, messenger, etc... only via email to sales@remark-usa.com. If you do not receive a response within 1 business day, please feel free to reach out to us via other methods of contact.
Duties and Taxes
REMARK304 is never responsible for CUSTOMS DUTY transported across international borders. Any shipping company has the rights to hold your purchased goods for Customs Duty. Customers must pay the Duty before retrieving the goods. Remark has no control over Customs Duty, and it is different from SALES TAX.
Will Call
Will calls and pick ups are available upon prearranged terms.
Order will only be released to billing name on the invoice. Proper identification will be required upon arrival. NO EXCEPTIONS.
Please contact REMARK304 for further inquiries.
Will Call Address:
REMARK
16872 Hale Ave.
Ste A
Irvine, CA 92606
Return and Refund
Click Here to read full Return Policy
Privacy Policy
The information you provide is kept confidential and is used to process orders but not limited to sweepstakes, contests, giveaways and other REMARK304 affiliated promotions. REMARK304 does not sell any customer information to 3rd party sources. The information provided is for the sole purpose of REMARK304 use. Any registered consumer has ON DEMAND access to his information and the possibility to opt out. Please use the Contact Tab on our website.